Website Maintenance
A great website doesn’t stay great on its own. It needs regular updates, security checks, performance tuning, and someone who actually pays attention when things change. Our monthly maintenance packages take all of that off your plate, giving you reliable, proactive support that keeps your WordPress site fast, secure, and running smoothly every single month. Whether you just need the essentials or full hands‑on care, each plan is built to protect your investment and keep your website performing at its best without any stress or surprises.
Website Maintenance FAQ's
Find answers to common questions about the details shared on this page. For our full list of FAQ’s click here. If you cannot find what you are looking for, get in touch and we will be happy to help.
Why does a WordPress website need ongoing maintenance?
WordPress websites use core software, themes and plug-ins that receive regular updates. Maintenance helps keep those components current, creates recoverable backups and identifies security, compatibility or availability problems before they become more disruptive.
Can you maintain a website that Lab 84 did not build?
Yes, subject to an initial technical review.
Websites built by another provider require a £99 onboarding review before joining a monthly plan. This allows us to check the current setup, software, backups, hosting and any existing problems.
If the website requires repairs before it can be safely maintained, those repairs will be quoted separately.
Does maintenance guarantee that my website will never be hacked or go offline?
No provider can guarantee that a website will never experience a security incident, hosting failure, software conflict or downtime.
Our maintenance service reduces avoidable risks through backups, updates and monitoring. Recovery from a serious attack, server failure or third-party incident may require separately quoted work where it falls outside routine maintenance.
What happens if an update causes a problem?
We will investigate compatibility problems caused directly by an update completed as part of your maintenance plan.
Where appropriate, we may restore a recent backup, reverse the affected update or apply a reasonable compatibility fix. Extensive redevelopment, unsupported custom code or replacement of abandoned software may be quoted separately.
Are website changes included in the Website Care plan?
No. Website Care covers routine technical maintenance, backups and monitoring.
Customers who need regular text, image, product or promotional changes should choose Website Support, which includes up to 90 minutes of website update time each month.
Does unused support time roll over?
No. Included website update time is reserved for you during that billing month and resets on your next billing date.
Preventing time from accumulating allows us to plan capacity and respond fairly to all monthly clients. Additional time can be purchased at £60 per hour when required.
How quickly will you respond to a support request?
Our normal response targets are:
- Website Care: within two working days
- Website Support: within one working day
- Website Growth: within one working day
A response target is the time in which we aim to acknowledge and assess the request, not a guaranteed resolution time.
Critical incidents, such as a completely unavailable website or non-functioning checkout, are prioritised during normal working days.
Are premium plug-in and software licences included?
Not unless they are specifically listed in your package.
If your website depends on a paid theme, plug-in, security service or third-party platform, the relevant licence must remain active. We will tell you before a separate renewal or replacement is required.
What is not covered by routine maintenance?
Routine maintenance does not include:
- New pages or website redesigns
- New functionality or custom development
- Content and product updates on the Website Care plan
- Search engine optimisation
- Email or computer support
- Repairs to unrelated third-party systems
- Extensive malware removal
- Problems caused by unauthorised changes
- Premium software and hosting charges
Separate work will always be explained and approved before it is charged.
Can I cancel my maintenance plan?
Website Care and Website Support operate on a monthly rolling basis and can be cancelled with 30 days’ written notice.
Your website will no longer receive maintenance, monitoring or support after the paid notice period ends. We recommend arranging an alternative maintenance process before cancelling.
