Website Content Support
Keeping your website fresh, engaging, and up to date is one of the simplest ways to attract customers — but it’s also one of the hardest things for busy business owners to stay on top of. Our monthly content packages give you consistent, professional updates that keep your site relevant and working for you. Whether you need regular blog posts, new pages, product updates, or ongoing tweaks to keep things looking sharp, each plan provides reliable, high‑quality content support that helps your business stay active, visible, and ahead of the competition.
Website Content Support FAQ's
Find answers to common questions about the details shared on this page. For our full list of FAQ’s click here. If you cannot find what you are looking for, get in touch and we will be happy to help.
What types of website changes are included?
Website Support can be used for reasonable updates to an existing website, including:
- Text and image changes
- Price and service updates
- Opening hours and contact details
- Banners and promotions
- Team-member changes
- Product information
- Small layout adjustments
- Publishing client-supplied blog posts
All requests must relate to the existing website and remain within the monthly time allowance.
How much website update time is included?
Website Support includes up to 90 minutes of website updates per month.
Work is tracked in 15-minute increments. If a request is likely to exceed the remaining allowance, we will tell you before continuing. Additional time is charged at £60 per hour for monthly-plan customers.
Does unused content-update time roll over?
No. Your monthly allowance reserves space in our schedule and resets on each billing date.
Allowing unlimited accumulation would make workloads and turnaround times unpredictable. We therefore recommend submitting useful updates each month rather than saving several months of work.
Does the plan include copywriting?
Website Support is primarily intended for content supplied by the client. We can make minor edits for clarity, spelling and presentation within the available allowance.
Complete page copy, sales copy, detailed rewriting and original articles are separate services. Website Growth includes one SEO-focused article of up to 1,000 words per month.
Are new pages included?
Complete new pages are not included within the routine Website Support allowance unless specifically agreed.
A straightforward page using an existing website layout starts from £150. A bespoke campaign or lead-generation landing page starts from £250.
How quickly will my changes be completed?
Most routine content requests are completed within three to five working days after all final text, images and instructions have been received.
Larger or more complicated requests may be scheduled in stages. A specific completion date will be confirmed where the work is time-sensitive.
Can you complete urgent changes?
Urgent work is subject to availability and is not included as standard.
Where we can accommodate same-day or next-working-day work, a priority charge starting from £40 may apply in addition to any time exceeding your monthly allowance.
How should I submit my changes?
You can raise a request via our client portal. Please provide clear, consolidated requests containing:
- The page or product to be changed
- The replacement wording
- Final images or files
- Any relevant links
- The required deadline
Collecting changes into one organised request reduces administration and makes better use of your monthly allowance.
Are revisions included?
We will correct work where we have not followed the supplied instructions.
Changes of mind, replacement content submitted after completion or additional requests use the remaining monthly allowance. Copywriting and separately quoted content normally include one reasonable consolidated revision round.
Who is responsible for checking the information?
You are responsible for approving the accuracy, legality and suitability of prices, claims, offers, product information and regulatory wording before publication.
Lab 84 may identify obvious issues but does not provide legal, financial, medical or regulatory approval.
